Wie sollte man sich als Auftraggeber verhalten, wenn man in Analysen und Projekten aufgezeigt bekommt, dass man über – nennen wir es mal so – Verbesserungspotentiale in Hinblick auf agile Vorgehensweisen, Automatisierung und cloud-natives Monitoring verfügt?
Lotte ist eine Katze. Und als solches mag sie mich nicht sonderlich und lässt sich nicht gerne von mir fotografieren.
Manchmal aber lässt sie es doch zu, und dann kommen solche Bilder dabei heraus. 😍❤️
Ich lese gern und viel, aber recht selten auf einem E-Reader, meist nutze ich dabei das iPad oder ein Smartphone – wobei „viel“ dann eher „angefangen, aber nicht beendet“ bedeutet, denn auf einem Telefon, Tablet oder Notebook liest man nie so wirklich ungestört und fokussiert – zu groß sind die Ablenkungsmöglichkeiten. Deshalb habe ich E-Reader wieder für mich entdeckt – und hier speziell das [amazon_textlink asin=’B06WGMTQVQ‘ text=’Kindle Oasis 2017 mit 32 GB Speicher, WLAN und 3G‘ template=’ProductLink‘ store=’aspextra-21′ marketplace=’DE‘ link_id=’fd43f535-9d4a-11e8-b532-9d0904dcef22′]…
…for reverting the Namespace-configuration of my domain back to some real old version – resulting in this blog being available not at the well-known address.
…dafür, dass ihr die DNS-Einstellungen meiner (bisherigen) Hauptdomain auf uralte Werte zurückgesetzt habt, indem ihr die Nameserver-Konfiguration geändert habt.
(This is the German version of my Dear Clara (*), …-article I posted some minutes ago)
…ich bin nicht der Techniker-zu-Deiner-Verfügung, als den Du mich eventuell ansiehst, weil ich unter Umständen einige Informationen teile, vielleicht Dinge weiß, die Dich interessieren oder wir uns gegebenenfalls mal in der Vergangenheit getroffen haben, ein paar Worte miteinander wechselten oder uns gar beim Turniertanzen gemessen haben.
Wenn Du mich also im sozialen Netzwerk Deiner Wahl etwas fragst, dann gibt es kein Universum, in dem Du von mir erwarten kannst, dass ich Dir innerhalb von Minuten, Stunden oder sogar Tagen antworte. Du wirst Deine Antwort bekommen, jedoch nur zu einem Zeitpunkt, an dem es mir auch passt.
Nebenbei (auch wenn es sich vielleicht anders anfühlt): Ich bin nicht sonderlich aktiv in sozialen Netzwerken unterwegs, ich schaue da vielleicht jeden zweiten Tag hinein, habe keinen FB-Messenger installiert, ja ich benutze noch nicht mal die Standard-Apps für das jeweilige Netzwerk auf meinen mobilen Geräten und habe sämtliche Benachrichtigungen dieser Netzwerke abgeschaltet.
Deshalb tue mir bitte einen Gefallen: Erspare mir, von Dir im sozialen Netzwerk Deiner Wahl gestresst zu werden, und das noch nicht mal 48 Stunden nach Deiner Anfrage. Es wird nicht dazu führen, dass ich schneller oder qualitativ hochwertiger antworte, aber es wird definitiv dazu führen, dass Du dir von mir eine Breitseite und eine geharnischter Antwort einfängst. Und wenn Du Pech hast, dann blogge ich sogar darüber und wenn Du ganz viel Pech hast, rutscht mir sogar Dein echter Name raus, Clara. Deshalb: Frage und frage auch nach – Du sollst Deine Antwort auch haben. Erwarte sie aber nicht in Echtzeit oder zeitnah, deshalb frage lieber zeitiger. Erspare mir Deinen Frust und Deinen Stress, sonst bekommst Du das genau so zurück.
Danke Dir, Clara!
(*) Name aus nachvollziehbaren Gründen geändert
…I am not a Technician-at-your-Disposal, even though I am perhaps sharing quite a lot of information, perhaps may have quite a lot of knowledge in regards to things you are interested in and we perhaps met at some time in the past, had a conversation or two or even battled with each other in a ballroom competition.
So, whenever you ask me something in some social network, there is no world in which you would have the right to expect an answer from me within minutes or even days. I WILL answer your question, but at a point of time, when it fits into my life as well.
Additionally, although it might look differently, I am not following social networks very closely. I am looking into them not more often than every second day, I have no FB-messenger or similar software installed, I actually refuse to use the default applications for such networks and I have turned off any notifications from those networks (Twitter, Facebook, etc.).
Therefore, kindly hesitate to stress me in your social network of choice not even 48 hours after your inquiry. It won’t improve my reaction time, it won’t give you a better answer, but it will guarantee you my frustration and a harsh response. So, do me a favor, Clara: Ask me, but ask me in time. Expect an answer and perhaps remind me of that answer (you deserve it), but don’t bug me or lay your stress and frustration on me, since I will answer you in exactly the same way then.
Thank you, Clara!
(*) Name changed for some obvious reason
It’s beginning of August – and today two new members of our Cloudibility Team start their journey with us. And, additionally, two others, who joined in July, need to be introduced as well.
Chris is a very skilled and talented Security Engineer, which is into DevOps approaches and -technologies, such as Ansible, ELK, Grafana, etc., as well. He will allow us to put even more focus on Cloud Security and Security processes. Welcome on board, Chris!
Sven is an experienced Project Manager, with a lot of knowledge around processes and ITIL. He will be working as DevOps Manager, utilizing his experiences in classical and traditional processes in order to learn from them when setting up agile DevOps processes. It will be a challenge for him, our customers and ourselves in each other projects, since he knows both worlds. We like that and are happy to have him with us!
Pratibha started working for us mid-July. She is DevOps engineer, has experiences around AWS and Azure, as well in automatizing processes and tools. She immediately impresses with her knowledge and open mind. We are glad to have her in our team!
Rahul is an experienced Java engineer, who joined us mid-July at the same time as Pratibha. He is currently working in our test department and does very important work for something yet to be announced. We love, how he takes responsibility and learns about new approaches and processes!
Is that all? No!
We will have another four people joining our company in August and beginning of September. We’re so proud of each of them, since they are hand-picked and bright minds, without any exception.
I love that company!
This is, what you have to take care of when trying to establish a DevOps-culture: Many, if not most, people being affected by a DevOps-approach, will agree with it. At least as long as it does not force them to change anything and as long as they can sell it to their customers or supervisors since DevOps is very popular these days and is to be implemented by them, not by themselves.
Just last week, we had such a situation: We are in a short-term project with an enterprise customer. We have been hired by the vendor doing operations for that customer in a somewhat-CloudNative-environment (they run OpenShift on BareMetal-machines).
The end-customer sees a lot of – let’s call it that way – potential in the collaboration with the ops-vendor. Or to put it in clear words: There is no transparency, no knowledge-sharing, no automation, no versioning and no proper mindset in place at the ops-vendors teams. As a result, a lot of the infrastructure is somewhat running, but not even close to the standards, the end-customers expects. Rightfully expects, in my opinion.
This was the situation when Cloudibility experts were hired to analyze and fix errors in the environment, the software, and the collaboration. We proposed an agile DevOps-based interaction- and operations-model to our customer (the ops-vendor) and discussed chances for such a model with the end-customer as well. Both parties appeared to be very in close in their expressed opinions – yes, they all want to switch to a DevOps-approach.
One week later…
One week later, one of the two companies still sticks to that opinion, the other one does not.
The ops-vendor changed his mind since we perhaps were too successful and identified as well as fixed a lot of improvement-opportunities. He simply does not see the need to change his processes (which lead to the situation we came in) and his way of executing anymore, since the fixes are actually working and the customer appears to be satisfied.
DevOps now is to be executed by his customer, he will be participating in this „a little bit“ (quote), but only „as long as it fits into our processes and does not imply ourselves to change our approach“ (another quote). Plus: „We want to keep our internal approaches a secret, the customer does not need to know about them or can even expect us to adjust to his way of interacting – he is the customer, we are <Company-Name ommitted>“ (quote). And: „Don’t forget, we are not even required to have a logging and a monitoring in place, by the terms of the contract that customer signed“ (quote).
What could possibly go wrong with such a mindset?
Frankly, we expected this behavior from this customer, but it is frustrating nonetheless since they offer a CloudNative and Enterprise-ready environment and operations-model to their customers – and simply can not deliver due to having the wrong mindset and approaches, which gets only visible once a customer signed the contract (we have seen this several times with this customer). They execute IT the old-fashioned ways, having SDM (Service Delivery Managers), steep hierarchies and ITIL-processes in place, instead of DevOps-managers, experts, and an agile operations approach.
So, be careful when someone tells you about executing DevOps. Chances are, all they want is to get their backs covered and they will refuse DevOps as soon as it would imply to change something in their own processes and approaches.
Are we stopping to help such customers and to propose modern, lightweight, cost-efficient and adoptable processes and approaches?
And we will – of course! – successfully end our mission in that specific project as well. But it is kind of sad to see a chance for establishing better approaches and better processes pass by just because one of the involved parties does not want to change anything on their side.
Sad from a mindset’s perspective. From a commercial perspective, it is not: We are happily there to help with the next failing project. Again.
At the end of a very busy, exhausting and stressful week, I took out my 5 year old Kindle Paperwhite and decided to read a book. Without disturbances and notifications, without video, color or any other distraction from the only one interesting thing: The book’s content.
As if mother nature is supporting this, today is a very peaceful and quite day. The cats are playing outdoors, the birds are quite silent, my younger son plays some games on his Android phone, the elder one still sleeps and my beautiful girlfriend watches some TV shows on her iPad, wearing her headphones.
So, the world around me is quite silent. I hope, it will remain that way for a while, since I enjoy it.
It’s a peaceful Sunday indeed.
Thank you, life.